Refund Policy
Refund Policy for Tethered Hair Co.
Last updated: 03/10/26
We want you to love your purchase from Tethered Hair Co. Due to the hygienic nature of hair extensions, we can only accept returns that meet the conditions outlined below.
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✅ Eligibility for a Refund
To qualify for a refund, all items must be:
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Unopened
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Unused
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In their original packaging (including seals, tags, and protective nets)
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Returned within 30 days of the purchase date
If the product has been opened, worn, installed, brushed, dyed, washed, or altered in any way, it is not eligible for a refund.
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🚫 Non‑Returnable Items
We cannot accept returns on:
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Opened or used hair extensions
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Items with broken seals or removed packaging
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Clearance or final‑sale items
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Gift cards
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🔄 Return Process
To start a return, please contact us at tetheredhairco115@gmail.com with:
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Your order number
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The item(s) you wish to return
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The reason for the return
Once your return is approved, we will provide instructions on how to send your item back.
Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item received).
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💵 Refunds
Once we receive and inspect your return:
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Approved refunds will be issued to your original payment method
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Please allow 2 business days for processing
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Shipping fees are non‑refundable
If the returned item does not meet the eligibility requirements, it will be sent back to you without a refund.
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📦 Damaged or Incorrect Items
If you receive a damaged or incorrect product, contact us within 7 days of delivery so we can make it right.
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📬 Contact Us
If you have any questions about this Refund Policy, reach out anytime:
📍 115 2nd Ave W Williston ND 58801
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